Returns and Exchange

We'll gladly accept your return of clean and undamaged merchandise within 30 days of shipment for exchange or refund.

We may accept returns of non-defective merchandise after 90 days of shipment on a discretionary basis for the exchange or merchandise credit for the purchased value of the product. Depending on the circumstances, the return may be subject to a 10% restocking fee. 

If you believe there is a quality issue or manufacturing defect on our part, please contact us and if possible provide photos to help explain the problem. Note that the normal variations in leather inherent to the qualities of the leather are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high-quality material we use. 

Otherwise, return shipment cost is the responsibility of the customer, and the refund will be for the product value and not the original cost of shipping.

To return an item:
Please contact us first by email. Then simply send the merchandise to the address below, using a shipping method that includes tracking, and share the tracking number with us:

Marek Souček
Purkynova 99a
612 00 Brno
Czech Republic

Tel.: +420 734 105 300
Email: info@soumaleather.com

If you wish to return your purchase for a refund, we’ll credit your original method of payment for the merchandise purchase price. Return shipping costs are the responsibility of the customer.

If you’d like to exchange your purchase for a different size, color, or style, you’ll need to send the original item back to us using a tracked shipping method and share the tracking number. Once we receive the item, we’ll send you a payment link for the shipping cost of the replacement. The new item will be shipped once the fee is paid.

We regret that we cannot accept returns on the following items: custom, monogrammed unless there is a serious manufacturing defect.

If you're not satisfied with your purchase, just let us know why, and we'll work with you to find a satisfactory resolution. 

Thank you.