Returns and Exchange

We'll gladly accept your return of clean and undamaged merchandise within 14 days of receiving it for exchange or refund.

If you believe there is a quality issue or manufacturing defect on our part, please contact us and if possible provide photos to help explain the problem. Note that the normal variations in leather inherent to the qualities of the leather are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high quality material we use. All our products come with a 2 year legal guarantee.

Otherwise, return shipment cost is the responsibility of the customer, and the refund will include the original standard shipping cost you paid.

To return an item:
If you wish to return an item, please let us know by email or fill out the form below. You do not need to wait for our confirmation before sending anything back. We recommend sending the merchandise to the address below, using a shipping method that includes tracking, and sharing the tracking number with us:

Marek Souček
Purkynova 99a
612 00 Brno
Czech Republic

Tel.: +420 734 105 300
Email: marketa@soumaleather.com

We will refund the merchandise price and standard shipping cost to your original payment method within 14 days of learning about your return request. We may wait with the refund until we receive the returned package or you show proof that you sent it. Return shipping costs are the responsibility of the customer.

If you'd like to exchange your purchase for a different size, color, or style, you'll need to send the original item back to us using a tracked shipping method and share the tracking number. Once we receive the item, we'll send you a payment link for the shipping cost of the replacement. The new item will be shipped once the fee is paid. If the item is faulty, the replacement shipping is free.

We regret that we cannot accept returns on the following items: custom, monogrammed items, because they are made specially for you. The legal guarantee for manufacturing defects still applies.

If you're not satisfied with your purchase, just let us know why, and we'll work with you to find a satisfactory resolution.

Thank you.