So far, none of the items has come back to us, and we work hard to keep it that way!
We'll gladly accept your return of clean and undamaged merchandise within 90 days of shipment for exchange or refund.
We may accept returns of non-defective merchandise after 90 days of shipment on a discretionary basis for the exchange or merchandise credit for the purchased value of the product. Depending on the circumstances, the return may be subject to a 10% restocking fee.
If you believe there is a quality issue or manufacturing defect on our part, please contact us and if possible provide photos to help explain the problem. Note that the normal variations in leather inherent to the qualities of the leather are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high-quality material we use.
Otherwise, return shipment cost is the responsibility of the customer, and the refund will be for the product value and not the original cost of shipping.
To send in a return, simply return the merchandise with a note explaining your request for return or exchange and your order receipt to:
If you wish to return your purchase for a refund, we'll credit your original method of payment for the merchandise purchase price. If you wish to exchange your purchase for a different size, colour or style, we'll credit your return shipping charges and ship the new items to you with no additional shipping charge.
We regret that we cannot accept returns on the following items: custom, monogrammed unless there is a serious manufacturing defect.
If you're not satisfied with your purchase, just let us know why, and we'll work with you to find a satisfactory resolution.